Return & Refund Policy – Choose Perfect
Welcome to Choose Perfect — Pakistan’s trusted online store for tech, gadgets, and accessories.
This Privacy Policy describes how we collect, use, store, and safeguard your personal information when you visit our website https://chooseperfect.pk or interact with our services.
By using our website, you agree to the practices described in this policy.
1. Introduction
At Choose Perfect, customer satisfaction is our priority.
This Return & Refund Policy explains when and how you can return, replace, or get a refund for your purchase made on https://chooseperfect.pk.
2. Eligibility for Returns
You may request a return, replacement, or refund if:
You received a wrong item (different model, color, or version).
The product was damaged or defective upon delivery.
The item you received was incomplete or missing parts.
If you received the correct and 100% original product as described, a return or refund will not be accepted.
We only use your data in ways that are lawful, transparent, and necessary for our operations.
3. Return Window
Return requests must be made within 3 days of delivery.
After this period, warranty policies (if applicable) will apply instead.
4. Return Conditions
Returned products must:
Be unused and in their original packaging.
Include all manuals, accessories, and brand packaging.
Have proof of purchase (invoice or order number).
We reserve the right to decline returns that show signs of use, damage, or missing items.
5. Refund Process
After your return is received and inspected, you’ll be notified via email or WhatsApp.
Refunds are processed within 5–7 business days through your original payment method.
For Cash on Delivery orders, refunds are issued via bank transfer or Easypaisa/JazzCash.
6. Replacement Policy
If eligible, we’ll replace your product with the same model or an equivalent one if stock is unavailable.
Replacement shipping charges are covered by Choose Perfect in case of our error.
7. What’s Not Covered
The following are not eligible for return or refund:
Damage caused by misuse, drops, or irregular electric voltage.
Damage from unauthorized repairs or alterations.
Products with removed serial numbers or warranty stickers.
Normal wear and tear from regular use.
8. Order Cancellations
You can cancel your order before shipment. Once dispatched, cancellation will no longer be possible.
9. Contact Information
For return or refund requests, contact us at:
📧 support@chooseperfect.pk
📧 info@chooseperfect.pk
📧 sales@chooseperfect.pk
📞 0349-9733995
FAQs – Return & Refund Policy
We’ll immediately arrange a replacement or full refund after verifying your claim.
No. All payments are processed securely by third-party gatewayNo, returns are only accepted for wrong, damaged, or defective items.s, and we never store your card details.
Refunds are processed within 5–7 working days after we receive and inspect your item.
If Choose Perfect made an error, we cover it. Otherwise, the customer bears the cost.
If covered by warranty, contact us or refer to the Warranty Policy for assistance.
Whenever we introduce new features, change data practices, or as required by law.
