Warranty Policy – Choose Perfect
At Choose Perfect, we proudly stand behind the quality and authenticity of every product we sell.
All products come with a brand or store warranty, depending on the item. This page explains how our warranty works, what’s covered, and how to make a claim.
1. Introduction
At Choose Perfect, we proudly stand behind the quality and authenticity of every product we sell.
All products come with a brand or store warranty, depending on the item. This page explains how our warranty works, what’s covered, and how to make a claim.
2. Warranty Coverage
Our warranty covers manufacturing defects and technical faults under normal usage conditions.
Depending on the product type, warranty duration may vary (e.g., 6 months, 12 months, or as specified by the brand).
Products typically covered include:
Logitech official peripherals (keyboards, mice, headsets, etc.)
Havit smartwatches and accessories
Other genuine electronic items sold through Choose Perfect
3. Warranty Duration
The warranty period starts from the date of purchase mentioned on your invoice or order confirmation email.
Duration may differ based on brand policy:
Logitech: 1 Year Limited Warranty
Havit: 6 to 12 Months, depending on the model
Other Brands: As mentioned on the product page
4. Warranty Claim Process
To claim warranty service:
Contact our support team at support@chooseperfect.pk or call 0349-9733995.
Provide your order number, product name, and fault details.
If required, ship the product to our warranty center for inspection.
Once approved, we’ll repair, replace, or provide a store credit depending on product condition and availability.
Note: Shipping costs for returning faulty items may be borne by the customer unless covered under a specific brand policy.
5. What’s Covered
Your warranty covers:
Internal manufacturing defects
Performance issues not caused by external damage
Software or hardware malfunction under normal use
6. What’s Not Covered
Warranty does not cover damage resulting from:
Misuse, accidents, or unauthorized repairs
Exposure to water or moisture (unless waterproof rated)
Irregular or unstable electric voltage
Physical damage, dents, or burns
Normal wear & tear or cosmetic scratches
Such cases will void the warranty, and repairs will be charged separately.
7. Replacement or Repair
Depending on the evaluation, the product may be:
Repaired if a minor technical fault is found
Replaced with a new unit (if available)
Refunded or credited if the exact model is no longer in stock
8. Warranty Validation
To ensure warranty eligibility, you must:
Present a valid purchase invoice or order ID
Confirm that the serial number and product seal are intact
Report any defect within the warranty period
9. Manufacturer vs. Store Warranty
Some products are backed by manufacturer warranty, which requires service directly through the brand’s authorized service center.
Others are covered under Choose Perfect store warranty, where our team handles claims directly.
This detail is clearly mentioned on each product page.
10. Contact Information
If you have any questions or need warranty assistance:
📧 support@chooseperfect.pk
📧 info@chooseperfect.pk
📞 0349-9733995
FAQs – Warranty Policy
The warranty duration and type (brand/store) are mentioned on each product page and invoice.
Repairs may still be available at a nominal cost depending on parts and service availability.
While not mandatory, it’s highly recommended to send the product in safe packaging to avoid damage during shipping.
No. Damage caused by misuse, moisture, or voltage fluctuations is not covered.
Usually within 7–14 working days, depending on inspection and part availability.
